1. Acceptance of Agreement
These Terms of Service ("Terms") constitute a legally binding agreement between you (whether individually or on behalf of an enterprise entity, referred to as "Client", "User", or "you") and IGN Softwares ("Company", "we", "us", or "our"), having its development headquarters in Nagpur, Maharashtra, India.
By browsing our website, requesting a project quotation, issuing a purchase order, paying a project invoice, or retaining our technical services, you explicitly acknowledge having read, understood, and agreed to be bound by these Terms and our companion Privacy Policy.
2. Scope of Software Engineering Services
IGN Softwares provides full-lifecycle software design, engineering, deployment, and digital growth services, encompassing:
- Custom Web Platforms: Scalable web applications, customer portals, Laravel backend microservices, Next.js / Vue architectures, and cloud APIs.
- Mobile Application Development: High-performance iOS and Android native apps, Flutter cross-platform applications, offline sync, and real-time sockets.
- Enterprise Systems (ERP & WMS): Custom enterprise resource planning, warehouse automation, supply chain logistics, and distributor management systems.
- Digital Marketing & SEO: High-ROI technical search engine optimization, performance PPC advertising, content strategy, and brand consulting.
- Technical Training & Courses: Practical software engineering, web stack, and AI automation training bootcamps.
3. Project Proposals, Quotations & Specifications
All project specifications, timelines, architecture blueprints, feature matrices, and commercials provided in an official IGN Softwares Quotation or Document Proposal remain valid for 30 calendar days from the date of issue unless specified otherwise in writing.
Scope Management: Any features, design revisions, third-party API integrations, or architectural adjustments requested by the Client outside the agreed written Scope of Work (SOW) shall be considered "Out of Scope" and quoted as a separate work order or billable sprint.
4. Milestones, Invoicing & Payment Terms
Unless mutually customized in an executed Software Development Agreement (SDA), standard project deliverables proceed under staged milestone billing:
- Initiation Deposit: Typically 30% to 50% mobilization advance required prior to sprint kickoff, architectural prototyping, and resource allocation.
- Milestone Progress Invoices: Billed upon verified completion of agreed alpha/beta modules or sprint milestones.
- Final Handover Balance: Due upon final User Acceptance Testing (UAT) and prior to public production deployment, server migration, or source code repository transfer.
All commercial invoices are subject to applicable statutory Indian taxes, including the Goods and Services Tax (GST) as per prevailing government tariffs.
5. Intellectual Property Rights & Ownership
Client Codebase Ownership
Upon 100% full and final payment clearance of all invoices associated with the agreed project scope, all right, title, and interest in the custom software deliverables, business logic, graphics, and source code authored uniquely for the Client shall transfer wholly to the Client.
Background Technology & Proprietary Libraries: IGN Softwares retains exclusive ownership of its pre-existing code libraries, architectural boilerplates, utility algorithms, developer toolkits, and reusable components utilized in building the software. IGN Softwares grants the Client a perpetual, royalty-free, non-exclusive license to utilize and modify such background technology solely within the delivered application.
6. Post-Deployment Warranty & Bug Fix SLA
IGN Softwares stands behind the quality of its engineering with a standard 30-Calendar-Day Complimentary Bug Warranty beginning immediately upon production launch or Client UAT sign-off:
- Covered: Genuine software bugs, syntax exceptions, reproducible code defects, or performance deviations from the original approved specification.
- Not Covered: New feature requests, defects caused by unauthorized third-party modifications, hosting infrastructure downtime outside our management, or breaking changes in third-party external APIs (e.g., changes to Meta, Google, or payment gateway APIs).
Extended maintenance and ongoing Level-2/Level-3 engineering support are available under tailored Service Level Agreements (SLAs).
7. Limitation of Liability
To the maximum extent permitted under applicable law, in no event shall IGN Softwares, its directors, developers, or affiliates be liable for any indirect, incidental, special, punitive, or consequential damages, including loss of revenue, business interruption, loss of profits, data corruption, or goodwill, arising out of the use or inability to use the developed software.
The total cumulative liability of IGN Softwares for any claim arising out of or related to this Agreement, whether in contract, tort, or otherwise, shall be strictly capped at the total fee actually received by IGN Softwares from the Client for the specific project milestone giving rise to the claim.
8. Governing Law & Dispute Resolution
This Agreement and any dispute, controversy, or claim arising out of or relating to its formation, performance, or termination shall be governed by, construed, and enforced exclusively in accordance with the laws of the Republic of India, including the Information Technology Act, 2000 and the Indian Contract Act, 1872.
The parties agree that the competent courts situated in Nagpur, Maharashtra, India shall possess sole and exclusive territorial and subject-matter jurisdiction over all disputes arising under or in connection with this Agreement.