Cancellation & Refund Policy

1. Policy Overview

At IGN Softwares, we operate with complete commercial transparency. Because custom software engineering, cloud architecture, and technical consulting involve custom labour, dedicated developer resource allocation, and intellectual property production, standard e-commerce physical return policies do not apply.

This Cancellation and Refund Policy complies with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, outlining the exact conditions under which cancellations and refunds are granted.

2. Custom Software & Mobile App Engineering

Custom software development projects are executed in clearly defined milestone stages (e.g. Discovery & Wireframing, UI/UX Design, Core Architecture, Alpha/Beta Modules, Final Testing & Deployment):

• Cancellation Prior to Work Commencement: If a Client cancels a project within 48 hours of paying the initiation deposit and prior to the allocation of development resources or commencement of discovery work, a full refund will be granted minus actual bank/payment processing fees (up to 3%).
• In-Progress Milestones: Once project discovery, architecture, or code sprint development has commenced for an approved milestone, the deposit or milestone payment for that active sprint is strictly non-refundable, as it compensates the dedicated engineering hours already spent.
• Future Uncommenced Milestones: The Client reserves the right to terminate future project sprints by providing 7 business days' written notice. Any advance payments received for uncommenced future milestones will be refunded in full.
• Deliverable Handover upon Cancellation: Upon cancellation, IGN Softwares will package and deliver all source code, wireframes, and design assets completed up to the last paid milestone.

3. Monthly Retainers & Cloud Maintenance Plans

• Cancellation Notice: Recurring monthly maintenance, Level-2 support, or digital marketing retainers may be canceled at any time by providing at least 15 calendar days' written notice prior to the start of the next billing cycle.
• No Mid-Cycle Pro-Rata Refunds: Payments made for the ongoing active billing month are non-refundable, and service support continues unabated through the end of the billing period.

4. Technical Courses & Training Bootcamps

For individuals enrolled in software engineering, full-stack web development, or AI training programs:

• 100% Refund Window: Full refund requests are honoured if submitted in writing at least 48 hours prior to the scheduled batch kickoff date.
• Post-Commencement: Once the first training session or course module has commenced, course enrollment fees are non-refundable. However, students experiencing genuine emergencies may request a free transfer to a future training cohort.

5. Refund Settlement & Processing Timeline

6. Refund Inquiries & Official Support

For any cancellation or refund inquiries, please contact our billing team with your quotation or invoice number:

• Billing Support Email: billing@ignsoftwares.in / info@ignsoftwares.in
• Direct Telephone / WhatsApp: +91 85307 80242
• Registered Office: IGN Softwares, Nagpur, Maharashtra - 440024, India